Conflict Management NCFE accredited level 1

Mentoring West Midlands

Area’s support can be offered

Sandwell   Dudley   Wolverhampton   Central   Walsall

contact us

where is it?

Our offices in Willenhall
West Midlands House, Gipsy Lane, Willenhall, Wolverhampton, WV13 2HA
Or at hubs and if helpful, in the community


Normally set out over 4-6 sessions over several weeks

Overview of Support offered

We now offer a level 1 qualification that provides you with the opportunity to learn about conflict, what drives it and how better you can manage your responses to it. The Conflict Management course (IIQ3694) is a level 1 qualification and contains 5 units:

IIQ3694/001 An Introduction to Conflict Management & Resolution
IIQ3694/002 Understanding Different Conflict Management Styles
IIQ3694/003 Causes of conflict and dealing with conflict in different, positive ways
IIQ3694/004 Managing a Conflict Scenario
IIQ3694/005 Resolving conflict, the benefits and the way forward

This includes learning needs assessments and setting of individual learning plans.

We already successfully deliver this to those struggling with challenging behaviours and mental health issues.

Is this activity linked to;

Increasing confidence   Increasing motivation   Increasing Optimism   Improving employability

Where does this support fit into my journey?

Engagement   This is me   I’m up for it   I’m ready   I’m on my way

Session type

Individual   Group
If group; Minimum No. 2   Maximum No. 5

What equipment should I bring?

Outcomes expected

Based upon the work we have undertaken to date we can report back, in line with our NCFE independent feedback:

  • Increased understanding of own behaviours and improved listening skills
  • Increased skill levels in recognising conflict and managing more appropriate responses to it
  • Increased confidence in working relationships and personal relationships due to the above