YMCA Black Country Group
Area’s support can be offered
Sandwell Dudley Wolverhampton Central Walsall
Where is it?
The programme can be delivered in any suitable venue
1 day course
dates are flexible to meet need
Overview of Support offered
Designed to enable young people to understand the importance of customer service and how to deliver excellent customer service.
The course will cover the following topics:
Elements of Customer Service
Identifying and meeting customer expectations
Customer Problem Solving techniques
Is this activity linked to;
Increasing confidence Increasing motivation Increasing Optimism Improving employability
Where does this support fit into my journey?
Engagement This is me I’m up for it I’m ready I’m on my way
Minimum No. 5 Maximum No. 12
what equipment should I bring
- To support young people to pursue and achieve their passion, talents and interests.
- To provide a positive and engaging learning experience that enables progression and growth.
- To provide young people with the confidence to work in a customer facing role.