Customer service

YMCA Black Country Group


Area’s support can be offered

Sandwell   Dudley   Wolverhampton   Central   Walsall


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Where is it?

The programme can be delivered in any suitable venue



1 day course
dates are flexible to meet need


Overview of Support offered


Designed to enable young people to understand the importance of customer service and how to deliver excellent customer service.
The training day is interactive supported by a dedicated Learning Mentor.

The course will cover the following topics:
Elements of Customer Service
Identifying and meeting customer expectations
Customer Problem Solving techniques


Is this activity linked to;

Increasing confidence   Increasing motivation   Increasing Optimism   Improving employability


Where does this support fit into my journey?

Engagement   This is me   I’m up for it   I’m ready   I’m on my way


Session type

Individual   Group
Minimum No. 5   Maximum No. 12


what equipment should I bring


Outcomes expected


    • To support young people to pursue and achieve their passion, talents and interests.
    • To provide a positive and engaging learning experience that enables progression and growth.
    • To provide young people with the confidence to work in a customer facing role.