Short Course - Customer Service
Area’s support can be offered
Sandwell Dudley Wolverhampton Central Walsall
where is it?
Spon Lane, West Bromwich, B70 6AW
A four-week full time course, start dates available on application.
Overview of Support offered
There are many jobs that are “customer facing”, this short course will teach you the basics of customer service. At the end of the course you will have gained a thorough knowledge and understanding of the key aspects of customer service and become confident in handling inquiries, complaints and communications. Key elements of the course:-
- Roles and types of customer service
- The importance of customer service
- Why customer service is critical to any business
- How to achieve good customer service
- Excellent examples of customer service
Is this activity linked to;
Increasing confidence Increasing motivation Increasing Optimism Improving employability
Where does this support fit into my journey?
Engagement This is me I’m up for it I’m ready I’m on my way
Minimum No. 6 Maximum No. 12
what equipment should i bring?
Participants will need a pen and a work book.
At the completion of this course participants will be qualified to take up employment opportunities in customer facing jobs e.g. retail, wholesale.